I would like to send a big thumbs down and a boo to madison seating for misleading advertising. They sent me an e-mail yesterday advertising their big sale on Aeron chairs. My current Aeron is almost a decade old and squeaks / creaks / groans when I sit down - so I figured this would be a great time to get a new one! I jump on their site configure the chair and place my order for a couple chairs.
Look – free shipping, ships to Canada and a great price!
This morning I awoke to find my order cancelled with no explanation. When I called to enquire I was informed that their system did not understand that I was from Canada (funny how that little dropdown box in which I chose “Canada” – twice was not a dead give away) and that they would not honor my order for free shipping.
So sadly, my chair will continue to complain for now whenever I sit down…